A framework that accelerates AI adoption while managing risk — tools, support, and guardrails working together.
How the Framework Works
Governance Tiers
Define oversight level based on scope & risk
AI Catalogue
Track tools, prompts & usage across Volue
Champions
Creators build, Ambassadors spread adoption
Governance Bodies
AI Executive Council & Team Leads
What's in This Framework
Building Blocks3 BLOCKS
Prompts, Skills, and Agents — the three building blocks of AI at Volue. Start with prompts, add domain knowledge through skills, and automate end-to-end with agents.
Governance Tiers3 TIERS
Individual, Team, and Enterprise tiers with different oversight levels. Self-serve tools need no approval; enterprise solutions require full business cases.
AI CatalogueAI CATALOGUE
Central registry of AI assets — prompts, skills, and agents. The AI Catalogue enables sharing across departments with search, voting, and usage tracking.
Champions Program2 TRACKS
Creators build prompts and agents; Ambassadors train colleagues and spread adoption. Contribution-based recognition with Champion and Distinguished tiers.
Governance Bodies2 BODIES
AI Executive Council sets monthly strategy, Team Leads meet bi-weekly for tactical decisions and execution.
Use Case Journey3 STAGES
From Spark (personal experiments) through Ignite (team adoption) to Scale (enterprise rollout). Clear paths for ideas to grow into org-wide solutions.
Roadmap & Maturity2026
Quarterly milestones from foundation (Q1) through scaling (Q4). Maturity model tracks progress from Aware to Optimizing across all BUs.
Build and deploy production agents with API integrations and monitoring
Tier 3
🔧
Start Simple, Build Up
Everyone begins with prompts. As you gain experience, layer in skills for Volue-specific context and graduate to agents for complex workflows. The AI Catalogue tracks all three building blocks.
Three-Tier Governance Model
Self-Serve
Tier 1: Individual
Scope: Individual productivity
Tools: Out-of-box tools, Copilot
BU Role: BU owns fully
No business case required
Examples
Microsoft 365 Copilot
AI assistant in Word, Excel, Teams, Outlook
Priority
AI Catalogue
Curated prompts, skills, and agents by department with search & community features
Kicking Off Now8 DepartmentsAI Search
Guided
Tier 2: Team
Scope: Team solutions (1-2 teams)
Tools: Custom agents, integrations
BU Role: BU leads with CoE
1-pager required
Examples
Priority
Customer Support Augmentation
AI-assisted tools for customer support — augmenting agents with smart triage, response drafting, and knowledge retrieval
Kicking Off NowSmart TriageAI-Assisted
Salesforce AI
Einstein AI for sales & service teams
Freshservice AI
AI-powered IT service management
Strategic
Tier 3: Enterprise
Scope: Organization-wide solutions
Tools: Custom models, 3rd party
BU Role: CoE-led
Full ROI business case
Examples
MimirENTERPRISE
Customer Enterprise Search - AI-powered documentation discovery across product repositories to accelerate support case resolution
Three independent scope levels - projects can start and stay at any level
Spark
Individual
Personal productivity tools
Can start hereCan stay forever
Ignite
Team
1-2 teams with sponsor
Can start hereCan stay forever
Scale
Organization
Org-wide, CoE-led
Can start hereExpected end state
Example Journeys
Projects take different paths - there is no single "right" journey
Stays Personal
Individual uses Copilot for meeting summaries - stays personal forever.
Direct to Team
Team decides to build custom agent for their workflow from day one.
Direct to Org
Strategic decision to deploy Mimir org-wide from the start.
Spark to Ignite
Hackathon idea grows into team agent for support workflow.
Ignite to Scale
Team solution proves value, expanded to all BUs.
Governance Bodies
Two interconnected bodies ensure AI initiatives are strategically aligned and operationally effective. The AI Executive Council sets direction while Team Leads drive day-to-day execution.
AI Executive Council
Monthly · 30 minStrategic
The senior leadership forum that sets AI strategy, approves major investments, and ensures cross-BU alignment on AI priorities.
Composition
C-level ExecutivesBU HeadsCoE Lead
Key Responsibilities
Strategy direction & vision
Major budget approvals
Cross-BU priorities
Vendor partnerships
Maturity targets
Scale-tier approvals
Team Leads
Bi-weeklyOperational
The operational hub where CoE and top BU contributors (Creators & Ambassadors) collaborate on project intake, progress tracking, and removing blockers for AI initiatives.
Top contributors from the Champions Program naturally represent their BU in governance forums. Influence comes from contribution, not appointment.
1
Organic Leadership
Most active Champions (Creator or Ambassador) represent their BU
2
Fallback
If no leader emerges, CoE appoints from existing contributors
3
Rotation
Appointed coordinators rotate to share responsibility
Meeting Rhythm
A structured cadence balancing agility with appropriate oversight
Bi-weekly
Office Hours
Bi-weekly
Team Leads
Ad-hoc
Knowledge Sessions
Monthly
Executive Council
Meeting
Cadence
Audience
Typical Agenda
Office Hours
Bi-weekly
Anyone at Volue
Open Q&A on AI tools and use cases
Live troubleshooting and unblocking
Quick demos of tips & tricks
Intake of new ideas (logged for triage)
Team Leads
Bi-weekly
CoE Team, Top BU Contributors
Review new intake and assign scope levels
BU progress updates and adoption metrics
Blocker escalation and resolution
Tool request reviews and approvals
Spark→Ignite→Scale transition decisions
Knowledge Sharing Sessions
Ad-hoc
All Volue employees
Internal success story presentations
External guest speakers & vendor demos
New tool introductions and best practices
Champions recognition (Top Creators & Ambassadors)
Ambassador-led training demos
AI Executive Council
Monthly · 30 min
C-level, BU Heads, CoE Lead
Maturity assessment review (org + BU)
Scale-tier project approvals
Budget allocation and investment decisions
Vendor partnership updates
Strategic direction and EOY26 progress
Champions Program
The Champions Program recognizes Volue employees who drive AI adoption through two complementary tracks. Recognition flows from what you do, not a title you hold.
Contribution-based
Dual-track recognition
No gatekeeping
Play to your strengths
Creators
Build AI AssetsAuto-tracked
Creators build the AI assets that power Volue's transformation — prompts, agents, workflows, and automation. They're the makers who turn ideas into tools others can use.
Ambassadors amplify AI adoption across the organization — training colleagues, curating resources, presenting at sessions, and connecting people to solutions. They ensure great work doesn't stay hidden.
How to Earn Ambassador Recognition
Train colleaguesPresent sessionsCurate contentConnect people
Ambassador Activities
Vote & curate in the AI Catalogue
Run training sessions
Present at Knowledge Sessions
Support peers at Office Hours
Onboard team members
Create learning paths
Earn Both Tracks
Many contributors earn recognition in both tracks. Build a prompt (Creator) and present it at a Knowledge Session (Ambassador) — you're recognized for both. Play to your strengths, or develop new ones.
Recognition Tiers
Two levels of recognition within each track, based on sustained contribution and impact.
Champion
Active contributor
Earned by actively contributing to either track. Contribute prompts, run training sessions, or help colleagues — and you're automatically recognized as a Champion.
Distinguished
Exceptional sustained contribution
Requires both sustained contribution (6+ months) AND peer/CoE nomination. Distinguished status is earned and endorsed — you can't game the numbers alone.
* Future expansion: badges, milestones, and achievements (Trailhead-style) will be added as the program grows.
BU Representation & Governance
Top contributors naturally become the voice for their BU in governance forums.
How It Works
1
Organic Leadership — Most active Champions (Creator or Ambassador) in each BU represent their team at bi-weekly Team Leads meetings
2
Fallback — If no clear leader emerges, CoE appoints a BU Coordinator from existing contributors
3
Rotation — Appointed coordinators rotate among contributors to share responsibility and opportunity
Why Meritocratic?
Influence comes from contribution
Ambassador-heavy BUs still have representation
No appointments required
Natural progression to leadership
Rewards & Benefits
Leaderboard visibility — separate boards for Creators & Ambassadors
Early access to new AI tools
Exclusive training sessions
Shout-outs at Knowledge Sessions
Organizational recognition for sustained contributions
Tracking in the AI Catalogue
Creator activities — auto-tracked via contributions
Profile badges — Champion/Distinguished status displayed
Recognition and awards will be organized on a regular basis as the program matures.
AI Catalogue
Volue's internal AI Catalogue — a central hub for discovering, sharing, and reusing AI assets across all departments. Browse prompts, skills, and agents for your team, contribute your own, and learn from colleagues across the organization.
AI Catalogue
ai.volue.com/catalogue
Browse prompts, skills, and agents by department. Search, vote on the best assets, and contribute your own. Platform-agnostic — works across Microsoft Copilot, Claude Code, Mimir, and future AI systems.
AI-Powered SearchCommunity Voting8 Departments
AI Catalogue
Search prompts...
SalesMarketingEngineeringHR
Meeting Agenda Generator
Create structured meeting agendas
248@magnus.larsen
One Catalogue, Many Platforms
The AI Catalogue is platform-agnostic. Assets work across all AI systems deployed at Volue — today and in the future.
Microsoft Copilot
M365 productivity suite
Active
Claude Code
AI-powered development
Active
Mimir
Knowledge & insights
Active
Future Systems
Extensible by design
Planned
Platform Capabilities
AI-Powered Search
Semantic search finds prompts by meaning, not just keywords. Query expansion with Claude.
Community Voting
Upvote best prompts. Sort by newest, oldest, or top-rated. Surfaces quality content.
Comments & Discussion
Threaded comments on prompts. Share tips, ask questions, suggest improvements.
Collections & Pins
Save prompts to personal collections. Pin favorites for quick access.
Color-coded tags like #Templates, #Writing, #AI. Filter to find exactly what you need.
Create & Contribute
Share your own prompts. Version history tracks changes. Community edits via change requests.
Multi-Platform
Works across Copilot, Claude Code, Mimir, and future AI platforms. One catalogue, many tools.
Rollout Phases
Q1 2026
Phase 1: AI Catalogue Launch
Launch with curated prompts and skills, build adoption habit across BUs.
PromptsSkillsVotingLeaderboards
Q2 2026
Phase 2: Agents & Workflows
Expand to include agents and agentic workflows across departments.
AgentsWorkflowsIntegrationsUse Cases
Champions Program Integration
The AI Catalogue is the central hub for the Champions Program, automatically tracking contributions and enabling recognition for both Creators and Ambassadors.
Creator Tracking
Automatic recognition for builders
Auto-Tracked Activities
Prompts contributed
Agents & workflows built
Templates & use cases created
Prompt usage & adoption metrics
Ambassador Tracking
Recognition for amplifiers
Tracked Activities
Votes & comments (auto)
Collections & learning paths (auto)
Training sessions logged (self-reported)
Presentations & demos (self-reported)
Planned Platform Enhancements
Profile Badges
Champion/Distinguished status displayed on user profiles
Activity Logger
Self-service logging for Ambassador activities (trainings, presentations)
Usage Attribution
Track when Ambassadors drive adoption of prompts they curate
Separate Leaderboards
Creators and Ambassadors each get their own spotlight — ensuring both contribution types are equally valued and visible.
Top Creators
Prompts, agents, workflows
Top Ambassadors
Training, curation, adoption
Active Departments
Top BU engagement
Distinguished
Exceptional contributors
Multi-Vendor Tooling Strategy
Volue adopts a multi-vendor strategy for AI tooling - providing flexibility, avoiding lock-in, and ensuring access to best-of-breed capabilities.
